Manual Downloads
Delivery/ Return
DELIVERY
When Will My YOMO Helmet Arrive?
Order before 3 pm for next working day delivery within mainland UK at YOMO. Delivery may vary based on location and unforeseen delays.
Accessories/Parts Delivery:
Ordered with your YOMO helmet? They'll arrive together the next working day if ordered before 3 pm. Ordered separately? Delivery timeframe may vary.
Tracking Your Order:
Upon dispatch, we’ll email you a consignment number and tracking link for your YOMO helmet.
Missed Deliveries:
Our partner, APC, offers a safe space delivery option. After 2 failed attempts, we’ll contact you to arrange re-delivery (extra cost) or return.
Delivery Locations:
We deliver YOMO helmets to the mainland UK, ensuring speedy and secure delivery. Currently, we don’t deliver outside this area.
Delivery Costs:
Enjoy free delivery on orders over £20 within mainland UK. For orders under £20, a £4 delivery charge applies
Need more help?
Contact our customer service team for assistance with your YOMO helmet order!
Return/Warranty
Return Policy:
Returns are accepted within 30 days for unused helmets in their original condition and packaging. Contact us for collection arrangements or to address any issues. Please note, return shipping costs are your responsibility.
Return Costs:
Please note, return shipping costs are your responsibility. Ensure the helmet is securely packaged to prevent damage during transit.
Neep Help?
Our customer service team is ready to assist you with any queries or concerns!
Warranty:
YOMO Helmets offers a 1-year guarantee on accessories for manufacturing faults. Exclusions apply.
WHAT'S IN THE BOX