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The quickest answer may already be waiting for you.

Our support page answers the questions families ask most often. It may be faster than waiting for an email reply. If you still need us, choose the right email route below and we will help.

Visit support Prepare support email

Still not solved?

Self-service first. Human help when it matters.

Tell us the model, the issue and what you have already tried. Better context means a faster, clearer answer from the YOMO team.

What do you need help with?

YOMO model

Order number Describe the bike problem Most important A clear description helps us give you the right answer first time. Please add a short description before preparing the email.

I checked the Help Centre I have photos or a short video

Support reference Created automatically when the email is prepared

Your email app opens with the issue, model, order number and Help Centre history already organised. Add a short description and attach photos or video where relevant.

The quickest answer may already be waiting for you.

Self-service first. Human help when it matters.

Support that keeps families moving after the first ride.

Join 3000+ UK families riding better