➠ BIKE DELIVERY OPTIONS

Standard Delivery (Mainland UK) 3–4 business days:

We aim to deliver your bike within 3–4 business days. Standard delivery is on us — no extra cost for Mainland UK (excluding Northern Ireland).

Express Delivery (Mainland UK ) 1–2 business days:

Need it faster? Choose Express Delivery at checkout for £15.

Order before 3pm for next day dispatch. We’ll dispatch your bike the next working day after your order is placed. Once dispatched, next working day delivery applies.

Note: Delivery times may vary depending on your location and any unforeseen delays.

Northern Ireland:

Delivery is by standard service only, with a flat fee of £25.

Express delivery is not available.

➠ ACCESSORIES & PARTS DELIVERY

Ordered with a bike?

Dispatched together with your bike and follows the same delivery option you select.

Ordered separately?

Delivery times may vary. Tracking details will be emailed once dispatched.

➠ TRACKING YOUR ORDER

Once dispatched, you’ll receive an email with your tracking number and link from DHL, our delivery partner.

➠ MISSED DELIVERIES

DHL offers a safe place delivery option. After two failed attempts, we’ll contact you to arrange re-delivery (additional charges may apply) or a return.

➠ DELIVERY AREAS & COSTS

Mainland UK (excluding Northern Ireland):

• Standard Delivery: Free on all orders
• Express Delivery: £15 (select at checkout)

Northern Ireland:

• Standard Delivery: £25 flat fee
• Express Delivery: Not available

➠ NEED HELP WITH YOUR ORDER?

Our customer service team is here for you — just get in touch!

➠ OUR RETURN PROMISE

At YOMO Bikes, we want you to be excited with your new purchase — but we understand that things don’t always go to plan.

Whether your bike arrives damaged, develops a fault, isn’t quite right, or you’ve simply changed your mind, we’ll do our best to make the return process easy and straightforward.

➠ RETURNING AN UNWANTED ITEM

Changed your mind? No problem.

You can return your item within 30 days of receiving it.

Here’s what we ask:

• The item must be unused, undamaged, and in saleable condition
• All original packaging must be included
• Please Contact Us before sending anything back so we can guide you through the process

Once we receive and inspect the item, we’ll process your refund. Please allow a few days for this to reflect in your account.

➠ RETURNING A DAMAGED ITEM

We take great care when packing your order, but sometimes damage can happen during transit.

If your item arrives damaged:

• Contact us immediately
• We’ll offer a solution you’re happy with
• In cases of minor cosmetic damage, we may offer a partial refund or discount if you'd prefer to keep the item

➠ RETURNING A FAULTY ITEM

If your bike or accessory arrives with a fault, or develops one during use:

• Contact us as soon as possible
• We’ll assess the issue and offer a suitable solution
• For minor faults, we can often send out replacement parts to fix the issue quickly

Note: Faults caused by accidental damage, neglect, crashing, poor maintenance, general wear and tear, or improper repairs are not covered as manufacturing faults.

➠ RETURN COSTS

• The cost of returning a bike is usually £25–£30
• Please ensure the bike is securely packaged to prevent further damage during transit
• Contact us to arrange a collection through our courier

➠ WARRANTY

YOMO Bikes are built to last, and we back that up with a solid warranty:

• Lifetime warranty on frames and forks (for original owner)
• 1-year warranty on all other components, covering manufacturing faults

For full terms, exclusions, and how to claim, please visit our Warranty Policy or contact our team.

➠ NEED MORE HELP?

Our customer service team is here to support you — don’t hesitate to get in touch.