Terms & Conditions

These Terms and Conditions govern your use of the YOMO Bikes service and website. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Our Company www.yomobikes.co.uk is operated by BIKESTER LTD. We are registered in England and Wales under company number 14653967 with our registered office address at BIKESTER LTD, 128 City Road, London, United Kingdom, EC1V 2NX. Our VAT number is 445115319.

Contact Us: Email: info@yomobikes.co.uk

Material and Content The material and content contained within www.yomobikes.co.uk is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited.

Terms of Service

  1. Ordering Once you have identified the most appropriately sized bike using our PERFECT SIZE FINDER, you can order your bike and any accessories you’d like us to fit through our website. We offer free UK mainland delivery on all orders over £20.
  2. Our Contract Upon order placement, you'll receive a confirmation email. This is not an acceptance of your order. YOMO Bikes retains the right to accept or reject the order before processing. A dispatch email will confirm the contract once payment is approved and the order is processed and dispatched.
  3. Payment, Pricing, and Availability All details, descriptions, and prices on the website are aimed to be accurate and current, errors can occur. Payment methods and processing are as follows:
    • Website and Events: We accept Visa and Mastercard.

Should an item be unavailable, we'll contact you before the quoted delivery time expires.

  1. Fair Purchase Policy Bulk sales to other retailers or manufacturers for resale are not permitted. We reserve the right to refuse or cancel such orders.
  2. Delivery View our Delivery Page for further information.
  3. Right to Cancel You have the right to cancel your order within 14 calendar days under the Consumer Rights Act 2015. Contact our customer service team via email to cancel.
  4. Returns View our Returns Page for full details of our 30-day returns policy.
  5. Warranty View our Warranty Page for full warranty information.
  6. Reviews We share reviews to assist customers but reserve the right to refuse publication of reviews under certain conditions.
  7. Price Promotions Promotional prices usually apply to selected lines only and may end at any time.

Guarantee Your YOMO bike comes with a lifetime guarantee on frames and forks, and a 1-year guarantee on parts covering faulty manufacturing, exclusions apply.

Price Promotions

  • Promotional prices usually apply to selected lines only.
  • Promotions may end at any time.
  • No codes required at the checkout.
  • Discounted prices will be displayed on the product and category pages.
  • No adjustments on previous purchases.
  • Cannot be combined with any other offers, discounts or promotions..

    These terms and conditions aim to be straightforward. For further details or assistance, please contact our customer service team via email at info@yomobikes.co.uk. Your statutory rights are not affected by these terms and conditions.

     

    YOMO BikeTRADE: FUN ON WHEELS THAT GROWS

    Just as your little one sprouts up, their bike should too! With YOMO BikeTrade, upgrading to a bigger bike as your child grows is a breeze. We’re dedicated to ensuring every young adventurer has a perfectly sized, lightweight bike for their active, healthy lifestyle. With YOMO, the fun on wheels never stops.

    HOW IT WORKS

    ONLINE EXCHANGE

    FIND YOUR NEXT BIKE:

    Visit us at yomobikes.co.uk when it’s time for a bigger bike. Our extensive selection ensures you find the perfect ride. If you need help, our friendly support team is just a contact away.

    START THE YOMO BIKETRADE JOURNEY:

    After purchasing your new bike, fill out our simple Bike Return Form. Upon approval of your return form, we will send you a pre-paid return shipping label.

    ELIGIBILITY FOR FREE RETURN SHIPPING:

    To qualify for free return shipping, ensure your trade-up meets the following conditions:

    1. TIMELY TRADE-UP: The trade-up request must be initiated within 24 months from the original purchase date.

    2.BIKE CONDITION:     The returned bike must be in good condition with only normal wear and tear.

    RETURN AND UPGRADE:

    Pack your old bike in the box your new bike arrived in using the return label provided, and ship it back to us. Bikes that do not meet the above conditions may incur a return shipping fee, which will be clearly communicated at the time of the trade-up initiation.

    RECEIVE YOUR CREDIT:

    Once we receive and inspect your old bike, you’ll receive a refund of up to 50% of the original purchase price, excluding any VAT, shipping charges, and accessories purchased with the bike. Please note, the actual credit might be lower than 50%, based on the assessed condition of the returned bike.

    EXAMPLE:


    ORIGINAL PURCHASE:


    YOMO 14 Bike: £320 including VAT.
    Helmet: £44.99 (not eligible for trade-up).


    CREDIT CALCULATION:


    Original Bike Cost (Excluding VAT): £320 / 1.20 = £266.67.
    If in Excellent condition: Up to 50% of the original bike price (excluding VAT).
    Example: £266.67 * 0.50 = £133.34 credit.
    If in Good Condition: Up to 40% of the original bike price (excluding VAT).
    Example: £266.67 * 0.40 = £106.67 credit.

    IN-STORE EXCHANGE

    Alternatively, visit our partner store, Cycling 2000, located at Business Park, Unit 1 Anglesey Road, Anglesey, Burton-on-Trent DE14 3LX, to exchange your bike. Here’s how it works:

    BIKE INSPECTION:

    Bring your old bike to the store where we will inspect its condition. The bike must be in normal operating condition with acceptable wear and tear.


    CREDIT CALCULATION:

    Depending on the condition of your returned bike, you will be eligible for a credit of up to 50% of your original purchase price. This credit will be applied as a discount towards the purchase of a new, larger YOMO bike. Please note, the actual credit might be lower than 50%, based on the assessed condition of the returned bike.


    EXAMPLE:


    ORIGINAL PURCHASE:


    YOMO 14 Bike: £320 including VAT.
    Helmet: £44.99 (not eligible for trade-up).


    CREDIT CALCULATION:


    Original Bike Cost (Excluding VAT): £320 / 1.20 = £266.67.
    If in Excellent Condition: Up to 50% of the original bike price (excluding VAT).
    Example: £266.67 * 0.50 = £133.34 credit.
    If in Good Condition: Up to 40% of the original bike price (excluding VAT).
    Example: £266.67 * 0.40 = £106.67 credit.



    NEW BIKE PURCHASE:

    Select your new bike and receive the trade-in credit at the time of purchase. The new bike must be a larger size than the bike being returned.


    IMMEDIATE SAVINGS:

    Enjoy immediate savings on your new bike purchase, facilitated by the trade-in credit applied directly at the checkout.