Shipping policy
At YOMO, we're committed to offering a seamless and satisfying shopping experience for all your cycling needs. Our policies are designed to ensure you receive your bike, accessories, and parts swiftly and securely, with the utmost convenience.
Ordering Time and Delivery:
- For next-working-day delivery, place your order before 3 pm. This applies to all orders within the mainland UK. Please note, delivery times may vary based on your specific location and unforeseen delays.
- When ordering accessories or parts along with your bike, they will arrive together on the next working day, provided the order is placed before 3 pm. Orders for accessories or parts placed separately will have varied delivery times.
Tracking and Missed Deliveries:
- You will receive a consignment number and a tracking link via email upon the dispatch of your order. This enables you to monitor the delivery status of your bike or large accessories/parts.
- In case of missed deliveries, our partner APC offers a safe space delivery option. After two unsuccessful delivery attempts, we will reach out to you to arrange for re-delivery at an additional cost or discuss return options.
Delivery Locations and Costs:
- Our delivery network spans the mainland UK, ensuring prompt and secure delivery of your orders. Currently, we do not offer delivery services outside of this area.
- Enjoy free delivery for orders over £20 within mainland UK. A delivery charge of £4 applies to orders under £20.
Customer Support:
- Our dedicated customer service team is here to assist you with any inquiries or concerns you may have. Whether you need help with your order, delivery, or require further information about our products, we're just a contact away.
Note: We encourage all our customers to use our PERFECT SIZE FINDER before placing an order and to get in touch with our team for any guidance. This policy is in place to enhance your shopping experience with YOMO, making it as enjoyable and hassle-free as possible.