Delivery
When will I receive my bike?
We aim to dispatch your bike the next working day if you order before 3 pm.
- Standard Delivery (Mainland UK): Free, arrives in 3–4 business days
- Express Delivery (Mainland UK): £15, arrives in 1–2 business days
Delivery times may vary depending on your location and any unforeseen delays.
When will I receive accessories or parts (e.g., helmets)?
If ordered with a bike – they’ll be shipped together and follow the same delivery option.
If ordered separately – they’ll be dispatched individually, and you’ll receive a tracking email once they’re on the way.
How can I track my order?
Once your order is dispatched, we’ll email you a DHL tracking link so you can follow your delivery.
What if I’m not at home when my order arrives?
DHL offers a safe place delivery option. If two delivery attempts are missed, we’ll contact you to arrange re-delivery (additional charges may apply) or a return.
Where does YOMO deliver?
Currently, we provide delivery services to mainland UK. We’re focused on ensuring speedy and secure delivery within this area. Unfortunately, at this time, we do not deliver to locations outside of mainland UK. Stay tuned for updates on our service areas, as we are continuously exploring ways to expand our delivery locations to serve you better. If you have further questions or need assistance with ordering, please do not hesitate to contact our customer service team.
What are the delivery costs for orders within mainland UK?
Mainland UK:
- Standard Delivery: Free
- Express Delivery: £15
Northern Ireland:
- Standard Delivery: £25
- Express Delivery: Not available
If you have any more questions regarding our delivery policies or charges, feel free to reach out to our customer service team who are here to help!
Returns
What is YOMO Bike's return policy?
We want you to love your new YOMO bike! Please check our PERFECT SIZE FINDER before ordering. This helps ensure the perfect fit. If you're not sure, contact us – we're happy to help pick the right size and model.
At YOMO, we believe bikes benefit people and the planet. But returns waste materials and fuel from transport. So, we work hard to help customers choose the right YOMO bike upfront, avoiding returns when possible.
But we understand changes of heart happen. You can return any unused YOMO bike in its original condition with all packaging within 30 days of delivery. Just contact us to arrange collection or see if we can fix any issues first. Re-pack your bike carefully in the original boxes.
RETURNING AN UNWANTED ITEM
Changed your mind? No problem.
You can return your YOMO bike within 30 days of delivery.
What we ask:
- The bike must be unused, undamaged, and in saleable condition
- All original packaging must be included
- Please contact us before returning anything — we’ll guide you through the process
- Once received and inspected, we’ll process your refund. Please allow a few days for it to reflect in your account
- Return shipping costs apply for change-of-mind or sizing-related returns
RETURNING A DAMAGED ITEM
We take great care when packing your order — but on rare occasions, damage can occur during transit.
If your item arrives damaged:
- Contact us right away
- We’ll work with you to find a solution you’re happy with
- For minor cosmetic damage, we may offer a partial refund or discount if you prefer to keep the bike
RETURNING A FAULTY ITEM
If your bike or accessory arrives with a fault — or develops one during use:
- Let us know as soon as possible
- We’ll assess the issue and offer a solution (often sending parts if a simple fix is possible)
- If a return is still necessary, we’ll take care of the rest
Please note: faults due to accidental damage, crashes, neglect, poor maintenance, or unauthorised repairs are not considered manufacturing faults and are not covered. Once we receive and inspect the bike, we’ll issue your refund
We want every YOMO rider to be confident and happy with their bike.
If something’s not right, just get in touch — we’re here to help.
What is the cost of returning the bikes?
The cost is usually £25–£30.
We’ll guide you through the process and help arrange a collection via our courier.
If I misplace the box, how much will it cost to send a new box for returning the bike?
Get in touch and we can arrange a replacement box to ensure safe return (a charge may apply).
Please Contact our customer service team to sort this out and avoid any issues with your return.
Note: It's really important to pack the bike well to keep it safe during its journey back to us. No matter which box you use, please follow our packing instructions, and use enough protection to keep the bike in good condition. The bike is your responsibility until it gets back to us safely. If you have any questions or need help with the return process, our customer service team is here to help!
