How can we help with your YOMO ride?

Use our PERFECT SIZE FINDER to get a personalised recommendation based on your child’s height and inseam.

If in doubt, contact us — we’re happy to help you choose the right size before ordering.

Maximum total weight includes rider, bike, and any luggage:

• YOMO 12: 30 kg
• YOMO 14: 40 kg
• YOMO 16: 50 kg
• YOMO 20: 65 kg
• YOMO 24: 75 kg
• YOMO 26: 90 kg

Measure your child’s head just above the eyebrows with a soft measuring tape:

• YOMO Helmet (XS):   46–50 cm
• YOMO Helmet (S):      50–53 cm
• YOMO Helmet (M):    53–56 cm

The helmet should sit low on the forehead, fit snugly, and not move side-to-side.

Yes, YOMO 14 and YOMO 16 are compatible with universal stabilisers.

We don’t sell them directly, and we recommend developing balance naturally — but if you use them, ensure they’re fitted securely and checked regularly.

All YOMO bikes arrive mostly assembled.

YOMO 12/14/16 – The front wheel of your YOMO 12/14/16 bike comes pre-assembled, so you’re already one step closer to your first adventure! (Arrive 99% assembled)

• Place your bike on a clean, flat surface and ensure all components are secure.

• Open the small box to find the Bike Manual, YOMO All-In-One Toolkit, Bell, and Pedals.

• Carefully remove the packaging and position the bike in its upright riding position.

• Refer to pages 3 and 4 of this guide for detailed, step-by-step instructions to set up the handlebar and pedals.

YOMO 20/24/26 – The front wheel requires setup. (Arrive 90% assembled)

• Place your bike on a clean, flat surface and ensure all components are secure.

• Refer to this guide for detailed, step-by-step instructions to set up the Front Wheel, Handlebar, and Pedals.

All YOMO bikes feature quick-release seatpost clamps, making saddle height adjustments tool-free and effortless. It's child’s play, quite literally.

We recommend two types of fit for young riders:

• Learner Fit – Ideal for first-time riders. Both heels should rest flat on the ground while seated in the saddle.

• Pedaler Fit – Best for confident riders. Toes of both feet should touch the ground while seated.

Note: For long rides, a slightly higher saddle improves efficiency. For tricks or off-road adventures, a lower saddle allows more control with extra knee bend.

• YOMO 12 – Max 35 psi

• YOMO 14/16 – 35–50 PSI

• YOMO 20/24/26 – 40–65 PSI

Check the sidewall of the tyre for the specific range, and adjust within that based on your child’s weight and terrain.

To get the most comfortable hand position, you can easily adjust the angle of your brake levers using the tools provided. Here's how:

• Identify the brake lever pinch bolt. It's located underneath the brake lever.

• Use the 5mm hex key from your YOMO All-In-One kit to loosen the pinch bolt.

• Adjust the brake lever to your preferred angle.

• Tighten the pinch bolt using the same 5mm hex key.

Check brake performance: After making adjustments, ensure the brakes function properly before riding. Confirm that the levers fully engage the brakes when pulled.

Installing the pedals correctly is important for safety and smooth riding. Follow these simple steps:

• Look for an 'R' (Right) and an 'L' (Left) marked on the pedals.

• Right side = the side with the chain (drive side)

• Left side = no chain

Install the Right Pedal (R):

• Screw it clockwise (towards the front) into the crank arm by hand.

Install the Left Pedal (L):

• Screw it anti-clockwise (towards the front) into the crank arm by hand.

Once both pedals are snug, use the YOMO 15mm spanner to gently tighten them.

Refer to page 4 of this guide for detailed, step-by-step instructions to set up the pedals.

This usually means the brake arms aren’t centred.You can adjust the spring tension on each brake arm using the screwdriver from the YOMO All-In-One toolset.

Steps to fix:

• Spin the front wheel and check which brake pad rubs against the rim.

• Locate the small screw on the side of the brake arm (usually just above where the arm pivots).

• Use the YOMO screwdriver to:

  • Tighten (clockwise) the side that’s too far from the rim.

  • Loosen (anticlockwise) the side that’s rubbing.

• Adjust both sides until the gap between the pads and rim is even.

• Spin the wheel again to test — it should spin freely without rubbing.

Tip:If the cable is too tight, release some tension by adjusting the barrel adjuster or cable clamp.

Use the barrel adjuster near the shifter to fine-tune the cable tension.

• Turning it outwards slightly tightens the cable and helps eliminate chain skipping.

• Turning it inwards slightly loosens the tension if needed.

For major adjustments, we recommend a tune-up by your local bike shop — or you can follow the step-by-step instructions in our Rear Derailleur Adjustment Guide.

Start by explaining how lower numbers make pedalling easier and higher numbers make it harder.

• Practise shifting while riding on flat ground.

• Encourage them to shift before climbing hills.

• Avoid shifting under heavy load.

Kickstands can be convenient for parking, especially for older riders.
However, they add a little extra weight and may catch on obstacles during off-road riding.
YOMO bikes don’t come with a kickstand fitted, but universal ones can be used if needed.

We recommend a basic check every month:

• Inspect brakes

• Check tyre pressure

• Lubricate the chain

• Tighten all bolts

A full tune-up once a year by a bike shop will help keep everything running smoothly — especially if your child rides regularly.

You’ll find the serial number stamped underneath the bottom bracket (where the pedals connect to the frame). It’s a good idea to note it down or take a photo for reference in case you ever need it.

Use a soft measuring tape to measure around your child’s forehead, just above the eyebrows.

Most kids fit one of these two sizes:

• YOMO Small: 50-53 cm

• YOMO Medium: 53–56 cm

The helmet should sit level and feel snug (not too loose or too tight).

Yes! Our YOMO BikeTrade Programme lets you return your old bike for credit toward the next size.

• As long as the bike is in good condition, we’ll offer a fair valuation to make upgrading easier and more affordable.

• Eco-Friendly Upgrades: Get up to 50% credit and enjoy free return shipping.

Learn more about YOMO BikeTrade

We aim to dispatch your bike the next working day if you order before 3 pm.

• Standard Delivery (Mainland UK): Free, arrives in 3–4 business days
• Express Delivery (Mainland UK): £15, arrives in 1–2 business days

Delivery times may vary depending on your location and any unforeseen delays.

If ordered with a bike – they’ll be shipped together and follow the same delivery option.
If ordered separately – they’ll be dispatched individually, and you’ll receive a tracking email once they’re on the way.

Once your order is dispatched, we’ll email you a DHL tracking link so you can follow your delivery.

DHL offers a safe place delivery option. If two delivery attempts are missed, we’ll contact you to arrange re-delivery (additional charges may apply) or a return.

Currently, we provide delivery services to mainland UK and Northern Ireland.
We’re focused on ensuring speedy and secure delivery within these areas.

Unfortunately, we do not deliver to locations outside of the UK at this time.
Stay tuned—we’re continuously exploring ways to expand our delivery zones to serve you better.

If you have any questions or need help with ordering, please don’t hesitate to contact our customer service team.

Mainland UK:
- Standard Delivery: Free
- Express Delivery: £15

Northern Ireland:
- Standard Delivery: £25
- Express Delivery: Not available

If you have any more questions regarding our delivery policies or charges, feel free to reach out to our customer service team who are here to help!

We want you to love your new YOMO bike! Please check our PERFECT SIZE FINDER before ordering. This helps ensure the perfect fit. If you're not sure, contact us – we're happy to help pick the right size and model.

At YOMO, we believe bikes benefit people and the planet. But returns waste materials and fuel from transport. So, we work hard to help customers choose the right YOMO bike upfront, avoiding returns when possible.

But we understand changes of heart happen. You can return any unused YOMO bike in its original condition with all packaging within 30 days of delivery. Just contact us to arrange collection or see if we can fix any issues first. Re-pack your bike carefully in the original boxes.

RETURNING AN UNWANTED ITEM

Changed your mind? No problem.
You can return your YOMO bike within 30 days of delivery.

What we ask:

• The bike must be unused, undamaged, and in saleable condition
• All original packaging must be included
• Please contact us before returning anything — we’ll guide you through the process
• Once received and inspected, we’ll process your refund. Please allow a few days for it to reflect in your account
• Return shipping costs apply for change-of-mind or sizing-related returns

RETURNING A DAMAGED ITEM

We take great care when packing your order — but on rare occasions, damage can occur during transit.

If your item arrives damaged:

• Contact us right away
• We’ll work with you to find a solution you’re happy with
• For minor cosmetic damage, we may offer a partial refund or discount if you prefer to keep the bike

RETURNING A FAULTY ITEM

If your bike or accessory arrives with a fault — or develops one during use:

• Let us know as soon as possible
• We’ll assess the issue and offer a solution (often sending parts if a simple fix is possible)
• If a return is still necessary, we’ll take care of the rest

Please note: faults due to accidental damage, crashes, neglect, poor maintenance, or unauthorised repairs are not considered manufacturing faults and are not covered. Once we receive and inspect the bike, we’ll issue your refund

We want every YOMO rider to be confident and happy with their bike.

If something’s not right, just get in touch — we’re here to help

The cost is usually £25–£30.
We’ll guide you through the process and help arrange a collection via our courier.

Get in touch and we can arrange a replacement box to ensure safe return (a charge may apply).

Please Contact our customer service team to sort this out and avoid any issues with your return.

YOMO Bikes Warranty Policy

Lifetime Frame and Forks warranty and 1-Year Parts Warranty

All YOMO bikes come with a lifetime warranty on the frame and forks and a 1-year warranty on parts. This covers issues caused by faulty manufacturing but not everyday wear and tear. This warranty only applies to the original buyer and isn't transferable to other owners.

EXCLUSIONS

• Normal wear and tear or fatigue damage.
• Any damage from not looking after the bike properly.
• Regular items needing replacement or adjustment, like tyres, brake pads, and cables.
• Any damage or problems caused by not using the bike properly – this includes stunt riding, jumping, not following instructions, or using the bike in a way it wasn’t designed for.

LIMITATIONS AND NOTICES

The warranties above represent the full extent of our warranties, and we do not offer any other promises or warranties, whether express or implied.

YOMO Bikes is not liable for any other losses, damages, or expenses related to our bike products. Our liability is strictly limited to replacing goods or, at our discretion, refunding an amount equal to the product's purchase price.

Additional Notes:

This Warranty is for the original purchaser only and doesn’t transfer to later owners.

Activities like competition, jumping, downhill racing, trick riding, or other non-standard uses can greatly reduce a bicycle frame's life and aren't covered under this Warranty.

The Warranty is applicable only to new bikes bought directly from YOMO or an authorized distributor.

This policy aims to be straightforward while providing necessary information. If more details are needed, or for specific issues, please Contact our customer service team. They're here to help you!

YOMO Bikes Warranty Policy

Lifetime Frame and Forks warranty and 1-Year Parts Warranty

All YOMO bikes come with a lifetime warranty on the frame and forks and a 1-year warranty on parts. This covers issues caused by faulty manufacturing but not everyday wear and tear. This warranty only applies to the original buyer and isn't transferable to other owners.

EXCLUSIONS

• Normal wear and tear or fatigue damage.
• Any damage from not looking after the bike properly.
• Regular items needing replacement or adjustment, like tyres, brake pads, and cables.
• Any damage or problems caused by not using the bike properly – this includes stunt riding, jumping, not following instructions, or using the bike in a way it wasn’t designed for.

LIMITATIONS AND NOTICES

The warranties above represent the full extent of our warranties, and we do not offer any other promises or warranties, whether express or implied.

YOMO Bikes is not liable for any other losses, damages, or expenses related to our bike products. Our liability is strictly limited to replacing goods or, at our discretion, refunding an amount equal to the product's purchase price.

Additional Notes:

This Warranty is for the original purchaser only and doesn’t transfer to later owners.

Activities like competition, jumping, downhill racing, trick riding, or other non-standard uses can greatly reduce a bicycle frame's life and aren't covered under this Warranty.

The Warranty is applicable only to new bikes bought directly from YOMO or an authorized distributor.

This policy aims to be straightforward while providing necessary information. If more details are needed, or for specific issues, please Contact our customer service team. They're here to help you!